We are committed to safeguarding your privacy. Your personal information should be safe with us regardless of which platform you share it with. All processing of personal data takes place in accordance with Norwegian law.
Personal information is information that can be linked to a person, such as name, phone number, email address, IP address.
Data controller, represented by the CEO is responsible for the processing of personal data on floyen.no.
Data controller contact information:
Fløibanen AS
Vetrelidsallmenningen 23A
5014 Bergen
Norway
Phone: (+47) 55 33 68 00
Company no.: 911 732 173
Fløibanen AS collects personal information for the following reasons:
The purpose of the collection is to be able to deliver the services ordered, and deliver relevant news and marketing to the registered persons via newsletters.
Information we collect may be first name, last name, email, phone number, address, IP address and purchase history. Fløibanen AS also uses cookies on its websites. Read more about this further down in the privacy policy.
There are several companies that help to process personal information. According to the Personal Data Act, such companies are data processors and process information in accordance with data processing agreements with Fløibanen AS.
The following companies are involved when your information is processed:
By using our website you agree to receive cookies stored in your browser. You may refuse to consent to the storage of cookies, but this may result in the websites not functioning as normal.
The cookies are not linked to you as an individual. An IP address is defined as personal information because it can be traced back to a particular hardware and thus to an individual. Fløibanen AS uses Google Analytics' function to anonymize the IP address before the information is stored. Therefore, the stored ip address cannot be used to identify a single user.
floyen.no stores the following cookies in your browser:
| Navn | Leverandør | Formål | Utløpstid |
|---|---|---|---|
| _ga | www.floyen.no |
Contains a unique key that is used to generate statistics on how the user uses the site. |
To år |
| _gid | www.floyen.no |
Contains a unique key that is used to generate statistics on how the user uses the site. |
24 timer |
| NFSESSION | www.floyen.no |
Contains a unique key that the web server uses to save different states to the user, as well as associating internally stored data with the user when logging in, using forms, etc. |
Ett år |
| _hjIncludedInSample | www.floyen.no | Supplied by the software Hotjar which is used for heating maps for visitor tracking. The cookie defines whether visitors should be included in the statistics | Ett år |
| _lc.visitor_id.XXXXX | www.floyen.no | Provided by Livechat software used for Live Chat on the site. The cookie stores the user session ID to recognize chat history. | Tre år |
| autoinvice_callback | www.floyen.no | Provided by Livechat software used for Live Chat on the site. | Ett år |
| _lc_ssoXXXXX | www.floyen.no | Provided by Livechat software used for Live Chat on the site. | Tre år |
| _lc_window_state | www.floyen.no | Provided by Livechat software used for Live Chat on the site. | Ett år |
The list of cookies is updated annually and last updated 24.02.2019.
We collect unidentifiable information about visitors at floyen.no to generate statistics so that we can create a user-friendly site. We can not track your information back to the individual user. All data will be anonymized and merged, and will not be processed individually. If you do not want to contribute to the statistics, you can reserve yourself against this at google:
Reservation against google analytics
Fløibanen AS uses the statistics tool google analytics. The tool uses cookies to analyze how the users are using the website. The data generated by the cookie, including your ip address, will be sent to Google and stored on servers in the U.S.. The information received is subject to Google's Privacy Policy. The traffic information on our web pages is stored in Google Analytics for 56 months.
Insight
You have the right to receive information about which personal information we process and how we treat them. You can at any time request access to the information Fløibanen AS stores about you.
Correction and deletion
Fløibanen AS deletes personal data when they are no longer necessary to fulfill the purpose for which they were obtained. This means that as long as you use any of our services, we store the necessary information about you.
Right to data portability
The data subject has the right to obtain copies of the personal data they have provided to Fløibanen AS as the person responsible for treatment, in a structured, commonly used and machine-readable format.
If you are not satisfied with the way we process personal information or believe that we violate the privacy policy, you have the right to complain to the Data Inspectorate. You can find more information on how to proceed to complain at www.datatilsynet.no.